{"id":2034,"date":"2023-10-20T14:08:12","date_gmt":"2023-10-20T14:08:12","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=2034"},"modified":"2024-09-29T12:39:47","modified_gmt":"2024-09-29T12:39:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2034\" class=\"elementor elementor-2034\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3eba37b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eba37b1\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71050e98\" data-id=\"71050e98\" data-element_type=\"column\" data-e-type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-306b5582 elementor-widget elementor-widget-text-editor\" data-id=\"306b5582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p><div class=\"vce-row-container\"><div id=\"el-285ca08d\" class=\"vce-row vce-row--col-gap-20 vce-row-equal-height vce-row-columns--top vce-row-content--top no-inner-container\" data-vce-do-apply=\"all el-285ca08d\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><p><\/p><div id=\"el-b2002bd1\" class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background el-b2002bd1\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b2002bd1\"><p><\/p><div class=\"vce-text-block\"><div id=\"el-470e92d9\" class=\"vce-text-block-wrapper vce\" data-vce-do-apply=\"all el-470e92d9\"><div><p><!-- Google Analytics opt-out snippet added by Site Kit --><!-- End Google Analytics opt-out snippet added by Site Kit --><!-- This site uses the Google Analytics by MonsterInsights plugin v8.20.1 - Using Analytics tracking - https:\/\/www.monsterinsights.com\/ --><!-- Note: MonsterInsights is not currently configured on this site. The site owner needs to authenticate with Google Analytics in the MonsterInsights settings panel. --><!-- No tracking code set --><!-- \/ Google Analytics by MonsterInsights --><!-- Google Analytics snippet added by Site Kit --><!-- End Google Analytics snippet added by Site Kit --><!-- HubSpot WordPress Plugin v10.2.5: embed JS disabled as a portalId has not yet been configured --><noscript><\/p>\n<style>.vce-row-container .vcv-lozad {display: none}<\/style>\n<p><\/noscript><!-- Google site verification - Google Listings & Ads --><noscript><\/p>\n<style>.woocommerce-product-gallery{ opacity: 1 !important; }<\/style>\n<p><\/noscript><noscript><\/p>\n<style> .wpb_animate_when_almost_visible { opacity: 1; }<\/style>\n<p><\/noscript><\/p><\/div><p>\u00a0<\/p><div><h3>Overview<\/h3><p>Our refund and returns policy lasts 30 days enless otherwise stated. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p><p>Some types of goods are exempt from being returned, such as digital download software.\u00a0<\/p><p>Additional non-returnable items:<\/p><ul><li>Gift cards<\/li><li>Downloadable software products<\/li><\/ul><p>To complete your return, we require a receipt or proof of purchase.<\/p><p>Please do not send your purchase back to the manufacturer unless instructed to do so.<\/p><p>\u00a0<\/p><h2>Refunds<\/h2><p>Refunds will normally take up to 5 working days but can take longer in some cases.<\/p><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p><p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p><p><strong>Late or missing refunds<\/strong><\/p><p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p><p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p><p>Next contact your bank. There is often some processing time before a refund is posted.<\/p><p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at mail@calutek.co.uk.<\/p><p><strong>Sale items<\/strong><\/p><p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p><h2>Exchanges<\/h2><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@calutek.co.uk and send your item to: Calutek, 20 Allan St, Blairgowrie, Perthshire UK, PH10 6AD.<\/p><h2>Gifts<\/h2><p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p><p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p><h2>Shipping returns<\/h2><p>To return your product, you should mail your product to: Calutek, 20 Allan St, Blairgowrie, Perthshire UK, PH10 6AD..<\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><h2>Need help?<\/h2><p>Contact us at mail@calutek.co.uk for questions related to refunds and returns.<\/p><\/div><div><p><!--googleoff: all--><\/p><div id=\"cookie-law-info-bar\" style=\"background-color: #ffffff; color: #333333; font-family: inherit; bottom: 0px; position: fixed; display: none;\" data-nosnippet=\"true\" data-cli-style=\"cli-style-v2\"><div class=\"cli-bar-container cli-style-v2\"><div class=\"cli-bar-message\">We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 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If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Some [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2034","page","type-page","status-publish","hentry"],"jetpack-related-posts":[{"id":774,"url":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/refund-policy\/","url_meta":{"origin":2034,"position":0},"title":"Refund Policy","author":"Calutek","date":"January 11, 2022","format":false,"excerpt":"We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":777,"url":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/shipping-policy\/","url_meta":{"origin":2034,"position":1},"title":"Shipping Policy","author":"Calutek","date":"January 11, 2022","format":false,"excerpt":"Shipping Policy. Calutek aims to dispatch orders within 24hrs but sometimes this may not be possible due to certain logistics.Next day deliveries must be placed before 15.00pm.We aim to dispatch all orders within 48hrs, if there is a problem with the supply of your order then you will be contacted\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5663,"url":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/privacy-policy\/","url_meta":{"origin":2034,"position":2},"title":"Privacy Policy","author":"Calutek","date":"April 13, 2023","format":false,"excerpt":"This privacy policy sets out how Calutek uses and protects any information that you give Calutek when you use this website. Calutek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":793,"url":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/term-conditions\/","url_meta":{"origin":2034,"position":3},"title":"Term &#038; Conditions","author":"Calutek","date":"January 11, 2022","format":false,"excerpt":"Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Calutek's relationship with you in relation to this website. The term 'Calutek' or\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/pages\/2034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/comments?post=2034"}],"version-history":[{"count":4,"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/pages\/2034\/revisions"}],"predecessor-version":[{"id":761345239692,"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/pages\/2034\/revisions\/761345239692"}],"wp:attachment":[{"href":"https:\/\/calutek.co.uk\/in-store-i-t-repairs-blairgowrie-computer-repairs\/wp-json\/wp\/v2\/media?parent=2034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}